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#807 ActiveX and PlayerGlobal fail to download (during 4.1.0 install)
Author: user PARQ
Date created:
Type: bug
Visibility: Everybody
Assigned to: admin JPEXS
Labels: Installation
State: closed Help

> What steps will reproduce the problem? Running ffdec_4.1.0_setup.exe > What is the expected output? What do you see instead? I see the following errors on installation: 1) Cannot download Flash ActiveX. You can download it later manually or use our own flash viewer. 2) PlayerGlobal.SWC was not found on Adobe webpages. You can download it later manually. > What version of the product are you using? On what operating system? Trying to update to 4.1.0 after having uninstalled previous version. I am using Win 7 Home Premium 64-bit > Please provide any additional information below. Attach the file you have problem with if neccessary. If you do not want to publish files YOU CAN CHANGE VISIBILITY TO PRIVATE Error Screenshots: 1) ActiveX 2) PlayerGlobal
Then follow directions in the message boxes:-) You probably use some kind of proxy or your firewall blocks installer for accessing internet. The application will ask for playerglobal.seč when needed and tells you where to get it. The active X part can be installed with Flash for IE or just use google to find it.
Assigned:admin JPEXS
JPEXS in case you need it, to download directly, PlayerGlobal's link is:
The problem is that I need the latest one. And the latest one is on adobes website and I need to parse the HTML page, which I do in the installer, but for some reason it fails for some users. Maybe the page is different for different locations that users are accessing from.
A tempfile problem was fixed in the installer. Maybe it was the problem on your machine, too. Please try the latest nightly version.
State: new→upgraded
It was fixed more than 1 month ago, I close this issue due to inactivity. Please create new issue if the problem still exists.
State: upgraded→closed
Adding the images here so the issue tracker does not depend on external site. I don't add the playerglobal.swf, I think is it unnecessary
DownloadH92VwPW.png (36 KiB)Downloadz1eWlak.png (36 KiB)